Frequently Asked Questions
Everything you need to know about shopping at Garden Store Direct.
What are your shipping rates and delivery times?
We offer standard and express shipping across the country. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping costs are calculated at checkout based on the size and weight of your garden furniture or supplies.
Do you offer international shipping?
Currently, Garden Store Direct ships exclusively within the mainland UK and selected European territories. Please enter your postcode at checkout to see if delivery is available for your specific location.
What is your return policy for garden furniture?
We offer a 30-day return policy on all unused items in their original packaging. For large garden furniture sets, please contact our support team to arrange a specialized courier collection. Please note that return shipping fees may apply.
Are your wooden products sustainably sourced?
Yes, we are committed to environmental responsibility. All of our wooden garden structures, benches, and planters are sourced from FSC-certified forests to ensure sustainable forestry practices.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website. You can use this to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also support PayPal, Apple Pay, and Google Pay.