Returns & Exchanges
At Garden Store Direct, we want you to be completely satisfied with your outdoor living purchase. If your new garden furniture or equipment isn't quite right, you can return it to us within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Pack Your Items
Ensure the product is in its original, unused condition and securely packaged in the original box to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or address the package to our central distribution center using a tracked courier service for peace of mind.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing